Packages and gift certificates are non-refundable nor redeemable for cash. We are always happy to apply unused package session time to other services and products where possible and appropriate.
Our time together is important. We request that you cancel your appointment 24 hours in advance. Failure to cancel within 24 hours may result in a 100% service charge or forfeit of voucher/gift certificate. In case of an emergency or other extenuating circumstances, please let us know when canceling or rescheduling your appointment.
We request that you arrive about 5-10 minutes early for your appointment. While we will do our best to give you the full scheduled time, scheduling of other clients may limit our flexibility if you are late. Therefore, clients arriving late may receive only the remainder of their scheduled time and must be charged the full amount for the original scheduled appointment.
Recognizing that both massage therapists and clients are vulnerable to infections, we must ask clients to cancel appointments when they are feeling unwell. If a client has any of the following contagious illnesses, the massage session must be rescheduled:
Diarrhea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, Hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping Cough and the Common Cold
For reflexology sessions, a cancellation is required if athlete’s foot or plantar warts are present.
We are not responsible for lost or stolen gift certificates. We will issue a replacement gift certificate if we can verify that the lost or stolen certificate has not been redeemed, and proof of purchase.
We collect information when we need to personally identify you. We will collect such information when, for example, you schedule an appointment, you enter a prize drawing, you fill out a survey, or you subscribe to the free e-newsletter. This personal information can include your name, email address, mailing address, phone number and credit card information, as applicable.
We will never disclose your personal information to other companies.
Sexual innuendos, advances, language and/or suggestive behavior will not be tolerated or initiated. Your scheduled session will be of a professional manner and the session will end immediately should such an occurrence from the client take place, with the full amount of the session due. The client forfeits any entitlement of any refund upon inappropriate occurrences. The client has the right to refuse any part of the session of bodywork.